Subject:
The Ministry of Industry and Advanced Technology has launched a smart e-service for issuing licenses for imported used vehicles. It was launched in compliance with national requirements prohibiting the import, licensing and insuring of 7 types of vehicles, including burnt out, scrapped, flooded, disassembled cars, as well as cars damaged beyond repair and those with major manufacturing defects. The system excludes imported light vehicles for re-export.
 

The service provides a reliable and easily accessible database linked to the databases of government agencies around the world, boost consumer confidence and helping consumers verify products.

Service objectives:

• Protect consumers from unsafe products.
• Contribute to reducing traffic accidents resulting from unsafe vehicles.
• Contribute to reducing financial losses due to unsafe products.
• Contribute to reducing the environmental impact resulting from certain vehicles.
• Support the national economy by preventing the import of products that do not conform to national requirements.
• Support national efforts to enhance the quality of life of residents and citizens.

Results:

• The aim of advice is to measure the level of awareness of customers (individuals, government agencies and the private sector)
• All proposals/comments have been listed in order to study their application with the partners from the relevant government agencies
• Various awareness workshops were held to educate customers about the requirements
• The developments of the initial approval certificate service have been added within the future customer councils to increase customers' awareness about it
• These inputs were used in service improvement processes within the scope of service development processes in the department.
• ncreasing the number of publications on social media to raise awarenes